Question 1

What type of jewellery do you sell?

Accepted Answer

We specialize in 1 Gram Gold Plated (Imitation) Jewellery. Our products are fashion jewellery designed to offer the appearance of gold at an affordable price and are not made of real gold.

Question 2

Is your jewellery made of real gold?

Accepted Answer

No. All our products are 1 Gram Gold Plated (Imitation) Jewellery. They are crafted to resemble real gold jewellery but are not made of real gold or other precious metals.

Question 3

Can I cancel my order?

Accepted Answer

Order cancellation may be possible only before the order has been processed or shipped. Please contact our customer support as soon as possible if you wish to cancel your order.

Question 4

What payment methods do you accept?

Accepted Answer

We accept secure online payments through Razorpay, including UPI, Credit Cards, Debit Cards, Net Banking, and supported Wallets.

Question 5

Will the jewellery lose its colour?

Accepted Answer

As with most gold-plated imitation jewellery, the finish may fade over time depending on usage and care. Proper maintenance can help preserve its appearance for longer.

Question 6

How can I make my jewellery last longer?

Accepted Answer

Avoid contact with water, perfumes, soaps, sanitizers, chemicals, and sweat.
  Wipe the jewellery with a soft, dry cloth after every use.
  Store it in an airtight box or pouch.
  Remove it before bathing, sleeping, swimming, or exercising.

Question 7

Can I wear the jewellery daily?

Accepted Answer

Occasional wear is recommended. Frequent exposure to moisture, sweat, perfumes, and chemicals may reduce the lifespan of the gold plating.

Question 8

Can I wear the jewellery while bathing or swimming?

Accepted Answer

No. Since this is 1 Gram Gold Plated (Imitation) Jewellery, we recommend removing it before bathing, swimming, or engaging in activities involving water to help preserve its finish.

Question 9

Can I exchange my jewellery?

Accepted Answer

Exchange requests are accepted only according to our exchange policy and for eligible cases.

Question 10

Can I return my order?

Accepted Answer

Products once sold are generally not eligible for return. Please refer to our Return Policy for complete details.

Question 11

What should I do if I receive a damaged or defective product?

Accepted Answer

If you receive a product with a manufacturing defect, please contact us within 24–48 hours of delivery with your Order ID and clear photos or videos of the issue.

Question 12

How long does delivery take?

Accepted Answer

Delivery times depend on your location and courier availability. Once your order is shipped, you will receive tracking details to monitor your shipment.

Question 13

Do you ship across India?

Accepted Answer

Yes, we deliver to most locations across India through our trusted shipping partners.

Question 14

Which shipping partner do you use?

Accepted Answer

We ship all orders through Shiprocket and its trusted courier partners to ensure safe and timely delivery.

Question 15

How should I store my jewellery?

Accepted Answer

Store your jewellery in a clean, dry, airtight jewellery box or pouch when not in use. Keeping it away from moisture and direct sunlight will help preserve its finish.

Question 16

Who can I contact if I have questions about my order?

Accepted Answer

You can reach our customer support using the contact details provided on our website. Our team will be happy to assist you with any order or product-related queries.

Question 17

Is there any warranty on the jewellery?

Accepted Answer

No. Since our products are 1 Gram Gold Plated (Imitation) Jewellery, we do not provide any warranty or guarantee on colour retention or gold plating.

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