Privacy Policy

Information we collect

We collect details you provide directly, such as your name, email, phone number, billing and shipping address, order details, support messages, wishlist activity, and account preferences.

We may also collect technical information such as device type, browser, approximate location, pages viewed, referral source, and cookies required for cart, checkout, analytics, and fraud prevention.

How we use your information

• To process orders, payments, shipping, exchanges, returns, and customer support.
• To maintain your account, wishlist, cart, loyalty records, and order history.
• To send transactional updates such as order confirmation, delivery tracking, refund notices, and service messages.
• To improve product recommendations, website performance, security, and fraud prevention.
• To send marketing updates only where permitted, with an option to opt out.

Payments and security

Payments are handled through trusted payment partners. StriRatna does not store full card numbers, UPI credentials, CVV, or banking passwords on our servers.

We use reasonable administrative, technical, and organisational safeguards to protect customer information. No online system is completely risk-free, but we work to keep access limited and secure.

Sharing of information

We share only what is necessary with payment processors, delivery partners, technology providers, analytics tools, fraud-prevention services, and legal or regulatory authorities where required.

We do not sell customer personal information.

Cookies and analytics

Cookies help us keep your cart active, remember preferences, measure site performance, and improve the shopping experience. You can control cookies through your browser, but some features may stop working.

Retention and your choices

We retain order and account information for as long as required for service, legal, tax, fraud-prevention, and business record purposes.

You may request access, correction, deletion, or marketing opt-out by contacting us. Some records may be retained where law or legitimate business requirements apply.