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How can we help you?

Find answers quickly across orders, returns, payment, and product care. For order-specific concerns, open a ticket and our team will help in detail.

Jewellery support consultation

Typical response within 8 business hours

Customer support desk

Need a specialist?

Create a support ticket

For damaged shipments, missing items, or any issue that needs order-level review, create a support ticket and our team will follow up with complete assistance.

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Frequently asked questions

Quick answers to the most common support questions.

General

  • We specialize in 1 Gram Gold Plated (Imitation) Jewellery. Our products are fashion jewellery designed to offer the appearance of gold at an affordable price and are not made of real gold.

  • No. All our products are 1 Gram Gold Plated (Imitation) Jewellery. They are crafted to resemble real gold jewellery but are not made of real gold or other precious metals.

Orders

  • Order cancellation may be possible only before the order has been processed or shipped. Please contact our customer support as soon as possible if you wish to cancel your order.

Payments

  • We accept secure online payments through Razorpay, including UPI, Credit Cards, Debit Cards, Net Banking, and supported Wallets.

Product Care

  • As with most gold-plated imitation jewellery, the finish may fade over time depending on usage and care. Proper maintenance can help preserve its appearance for longer.

    • Avoid contact with water, perfumes, soaps, sanitizers, chemicals, and sweat.
    • Wipe the jewellery with a soft, dry cloth after every use.
    • Store it in an airtight box or pouch.
    • Remove it before bathing, sleeping, swimming, or exercising.
  • Occasional wear is recommended. Frequent exposure to moisture, sweat, perfumes, and chemicals may reduce the lifespan of the gold plating.

  • No. Since this is 1 Gram Gold Plated (Imitation) Jewellery, we recommend removing it before bathing, swimming, or engaging in activities involving water to help preserve its finish.

Returns & Exchanges

  • Exchange requests are accepted only according to our exchange policy and for eligible cases.

  • Products once sold are generally not eligible for return. Please refer to our Return Policy for complete details.

  • If you receive a product with a manufacturing defect, please contact us within 24–48 hours of delivery with your Order ID and clear photos or videos of the issue.

Shipping

  • Delivery times depend on your location and courier availability. Once your order is shipped, you will receive tracking details to monitor your shipment.

  • Yes, we deliver to most locations across India through our trusted shipping partners.

  • We ship all orders through Shiprocket and its trusted courier partners to ensure safe and timely delivery.

Storage

  • Store your jewellery in a clean, dry, airtight jewellery box or pouch when not in use. Keeping it away from moisture and direct sunlight will help preserve its finish.

Support

  • You can reach our customer support using the contact details provided on our website. Our team will be happy to assist you with any order or product-related queries.

Warranty

  • No. Since our products are 1 Gram Gold Plated (Imitation) Jewellery, we do not provide any warranty or guarantee on colour retention or gold plating.

Contact support

WhatsApp for quick chat, email for detailed context, and tickets for order-level support.